FOUNTAIN VALLEY, Calif., April 22, 2015 – Texoma Hyundai in Sherman, Texas, ranked No. 1 in service customer satisfaction in the United States for 2014, besting more than 820 Hyundai dealerships. This marks the second year in a row that Texoma Hyundai was the national champion.
Awarded to Texoma Hyundai for meeting and exceeding customer expectations, Hyundai’s distinction for customer satisfaction is given to the dealership that performs the best in the Hyundai Service Index (HSI) study. Derived from surveys of customers who had their Hyundai vehicle serviced in 2014, the HSI study allows dealerships to identify trends, run reports and analyze cumulative customer satisfaction scores across its business and among individual employees.
“We are proud of the service department at Texoma and its longstanding commitment to their customers. Accomplishing back-to-back wins is a rare feat,” said Frank Ferrara, executive vice president of customer satisfaction, Hyundai Motor America. “Service customer satisfaction is very important to Hyundai, and we cannot build our reputation without the support of our local dealers. Receiving first-rate treatment throughout the life of their Hyundai vehicle is what our customers expect.”
