August 31, 2021
, Auburn Hills, Mich.
Ram is a initial truck-only code to constraint a tip mark in a J.D. Power 2021 Initial Quality Study (IQS), culminating a duration arise in opening over a final dual years.
The brand’s first-place finish was fueled by certain feedback from owners of new 2500/3500 trucks – named tip vast heavy-duty pickup in this year’s IQS – and owners of new Ram 1500 trucks, that ranked second among vast light-duty pickups. Ram tied for third place in a 2020 IQS, and was 21st a before year.
The groundbreaking outcome compliments Dodge brand’s second-place finish. Dodge rewrote a record books final year by apropos a initial domestic code to explain tip honors in IQS.
Against this backdrop, Jeep® jumped to a best-ever eighth place finish, 3 spots adult from a before year, putting a contingent of Stellantis brands in a tip quartile of this year’s results.
“This is not a information point; this is a trend,” pronounced Mark Champine, Head of North America Customer Experience during Stellantis. “Anyone who knows a robustness of a product-improvement processes, as good as a rendezvous turn of a workforce, is not astounded by these latest results.”
“We have seen a tough work put in by a Stellantis group adult close,” pronounced Dave Sargent, clamp boss of automotive peculiarity during J.D. Power. “These latest formula are covenant to a efforts put in opposite a organization. To have a tip dual brands in a investigate is a really considerable achievement. Congratulations to a whole team.”
Product pattern was a pivotal writer to this year’s outcomes, Champine noted.
“If we start with clever pattern and follow that adult with fortify on a plant floor, we get a kind of formula we’re saying today,” he said. “This feedback reflects a primary concentration – to build vehicles a business will be unapproachable to suggest to friends and family.”
J.D. Power surveyed new-vehicle buyers about their initial 3 months of tenure and tracked problems per 100 vehicles (PP100) to magnitude a opening of 32 brands. Compared with 2020’s results, Ram’s industry-leading sum softened by 13 PP100 to 128.
Dodge was subsequent with 139, 5 PP100 fewer than a nearest competitors.
“We’re unapproachable to contend it took another Stellantis code to kick Dodge,” Champine said.
Jeep brand’s 149 sum is 13 PP100 improved than a attention normal of 162. The courageous brand’s opening was led by a Jeep Gladiator, personality of a midsize pickup category, and a previous-generation Jeep Grand Cherokee, that scored a lectern finish in a midsize SUV category.
Both a Dodge Charger and Chrysler 300 reached a lectern in a vast automobile segment. Half of a 12 Stellantis vehicles authorised for prizes possibly won or were runners-up in their categories.
J.D. Power is a tellurian personality in consumer insights, advisory services and information and analytics. A colonize in a use of large data, synthetic comprehension (AI) and algorithmic displaying capabilities to know consumer behavior, J.D. Power has been delivering satirical attention comprehension on patron interactions with brands and products for some-more than 50 years. The world’s heading businesses opposite vital industries rest on J.D. Power to beam their customer-facing strategies. J.D. Power has offices in North America, Europe and Asia Pacific. To learn some-more about a company’s business offerings, revisit JDPower.com/business. The J.D. Power automobile selling apparatus can be found during JDPower.com.
Stellantis (NYSE: STLA) is one of a world’s heading automakers and a mobility provider, guided by a transparent prophesy to offer leisure of transformation with distinctive, affordable and arguable mobility solutions. In further to a Group’s abounding birthright and extended geographic presence, a biggest strengths distortion in a tolerable performance, abyss of knowledge and a wide-ranging talents of employees operative around a globe. Stellantis will precedence a extended and iconic code portfolio, that was founded by visionaries who infused a brands with passion and a rival suggestion that speaks to employees and business alike. Stellantis aspires to turn a greatest, not a biggest, while formulating combined value for all stakeholders, as good as a communities in that it operates.
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