Checking vehicle damage, calculating battery capacity, or answering questions about auto technology and service processes: 16 teams of three service employees and technicians each competed with one another in a total of five disciplines during the first international finals of the Audi eTwin Cup World Championship 2020/21. In the process, the Swiss team emerged as the winner. The second place team from South Korea was also impressive. Service workers and technicians from Bulgaria followed in third place. The winners in the individual service and technology categories were Poland and Russia.
Before that, the teams from the Audi partner factories from 16 countries had qualified for the Audi eTwin Cup World Championship 2020/21finals in national competitions. About 1,700 teams participated in the preceding national competitions. As in the international finals, the teams had to prove their advisory capacity and technical knowledge in various practical and theoretical tests during the national finals.
The successor competition to the Audi Twin Cup, which has been held since 2005, was purely digital this time due to the Coronavirus pandemic, which is why the letter “e” was added to the name. While the previous 16 finals took place in a single final location, this year, the participants completed the tests in their car dealerships in their own countries. They were connected via computer to the Audi eTwin Cup master control room in the Munich airport and guided robots or proxies equipped with virtual reality glasses through their tasks, for instance with the Audi e-tron GT – always under the critical eye of the live, on-site jury. The finalists were able to talk to each other in a loose, international atmosphere in digital social zones. All in the spirit of the competition slogan:“Work together, win together.”
“I would very much like to thank my colleagues in the service and workshop areas. Their effort, specifically in these challenging times, makes them the most important pillar in Audi’s after-sales business,” says Horst Hanschur. “I am particularly glad to see so much team spirit and passion among the finalists. That is precisely the meaning of the motto for the competition ‘work together, win together.’ We are witnessing Vorsprung in the use of the most up-to-date – and, for the first time, phygital – technology. That is why we worked interactively with participants from around the world, created a fascinating hybrid competition format, and pulled off the finals at the highest level of our aspiration.”